This Shipping Policy applies to orders placed with Evoxa (a venture of Gripking Tapes India Private Limited) through offline channels, including phone, email, or WhatsApp inquiry. https://evoxa.in is a product catalog website and does not process
online orders, payments, or shipping directly through the site. Shipping is arranged only after an order is confirmed offline.

1. Order Confirmation

Once you share a product inquiry through phone, email, or WhatsApp, our team will confirm product availability, pricing, quantity, and delivery location with you. Shipping timelines and charges (if any) will only be finalised after the order is
confirmed in this manner.

2. Shipping Coverage

We currently ship and deliver only within India. If you are inquiring from outside India, please contact us directly to check if delivery can be arranged, as this may not always be possible.

3. Dispatch Timelines

Dispatch timelines depend on the product, order quantity, and your delivery location, and will be communicated to you at the time of order confirmation. While we aim to dispatch confirmed orders promptly, actual dispatch and delivery times may vary
based on stock availability, production schedules, and courier/transport availability.

4. Shipping Method

Orders are shipped through reputed courier services or transport partners as arranged by Evoxa, depending on the size, weight, and destination of the order. The shipping partner and mode (courier, road transport, etc.) will be selected at our
discretion unless otherwise agreed with you.

5. Shipping Charges

Shipping charges, if applicable, will be communicated to you at the time of order confirmation and may vary depending on the delivery location, order size, and weight. Any such charges will be agreed upon before the order is dispatched.

6. Order Tracking

Once your order is dispatched, we will share available tracking details (where provided by the courier/transport partner) via email, phone, or WhatsApp, so you can follow the status of your delivery.

7. Delays

While we make reasonable efforts to ensure timely delivery, delays may occur due to factors beyond our control, such as courier/transport disruptions, weather conditions, regional restrictions, or incomplete/incorrect address details. We will keep
you informed of any known delays affecting your order.

8. Damaged, Lost, or Incorrect Shipments

If you receive a damaged or incorrect product, or if your shipment appears to be lost in transit, please contact us within a reasonable time of the expected delivery date with your order details and, where applicable, photographs of the damaged
product/packaging. We will work with you and our courier/transport partner to resolve the issue appropriately.

9. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions, please reach out to us:

• Brand: Evoxa (a venture of Gripking Tapes India Private Limited)
• Address: Gripking Tapes India Pvt. Ltd., Ahmedabad, Gujarat, India – 382415
• Email: info@evoxa.in
• Website: https://evoxa.in